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Financial Services and Credit Guide

Version 4.0

1st January 2018

 
It is important that you read this Financial Services and Credit Guide (FSCG). It contains information that will help you decide whether to use any of the financial services offered by us, as described in this guide, including:
  • who we are and how we can be contacted
  • the advice and services we provide
  • information about our licensee Charter Financial Planning Limited (Charter)
  • our fees and how we, your adviser and Charter, are paid in connection with those services
  • how we manage your private information
  • how you can complain about a matter relating to us or Charter

Documents you may receive

We will provide you with a number of documents as you progress through our financial planning process to capture each stage of your advice journey. We may provide these documents to you electronically to your nominated email address, unless otherwise agreed.
When we provide personal advice it will normally be documented and provided to you in a Statement of Advice (SoA), known as a financial plan. The financial plan contains a summary of your goals and the strategies and any financial products we may recommend to achieve your goals.  It also provides you with detailed information about product costs and the fees and other benefits we and others will receive, as a result of the advice we have provided.
 
If we provide further personal advice a financial plan may not be required.  We will keep a record of any further personal advice we provide you for seven years. You may request a copy of such records by contacting our office during that period.
If we recommend or arrange a financial product for you we will provide a product disclosure statement (PDS) where relevant. These documents contain the key features of the recommended product, such as its benefits and risks as well as the costs you will pay the product provider to professionally manage that product.
 

About our practice

We understand that everyone's needs and goals are different. Whether you are looking for financial advice to help achieve your long term goals or facing a life changing event, we are here to help you choose the right path.

 

Summary of the business

 
Name DRB Financial Planning Pty Limited trading as DRB Financial Advisers as Trustee of the DRB Financial Advisers Discretionary Trust 
Australian Business Number 81 361 535 475
Australian Company Number 060 921 762
Authorised representative number 403900
Australian Financial Services No. 234665 
Our office contact details
Address Suite 2, Level 1, 336 Keira Street, Wollongong, NSW 2500
Phone 02 4228-1888
Fax 02 4228-1777
Email This email address is being protected from spambots. You need JavaScript enabled to view it.
Website www.drbgroup.com.au
 
This guide provides information about our advisers including their contact details, qualifications, experience, the services they may offer and financial products they can provide advice on.
 

Our advice and services

 
We can provide you with personal and general advice about specific services and financial products listed below.
Individual advisers within our practice may not be qualified to provide advice in all of the services and products noted below. Their individual profile guides will note any limitations to the advice they are qualified to provide. At all times we will ensure the appropriate adviser is available to you to provide advice consistent with your goals.
 
The following sets out the areas of advice we can help you with as well as the products and services we can arrange. 
 
Any additional advice or services we can offer you, or limitations to the list below, will be outlined in Our Financial Advisers and Credit Advisers on page 12.
 
We can provide advice on We can arrange the following products and services:
  • Investments strategies (strategic asset allocation and goals based investing)
  • Budget and cash flow management
  • Debt management (including borrowing for personal and investment purposes)
  • Salary packaging
  • Superannuation strategies and retirement planning
  • Personal insurance
  • Estate planning
  • Centrelink and other government benefits
  • Ongoing advice and services, including regular portfolio reviews
  • Aged care  Superannuation, including retirement savings accounts
  • Self-managed superannuation funds (SMSF)
  • Borrowing within your SMSF
  • Employer superannuation
  • Managed investments
  • Deposit and payment products (for example term deposits, cash management accounts and non-cash payment products)
  • Standard margin loans
  • Retirement income streams, including pensions and annuities
  • Personal and group Insurance (life cover, disability, income protection and trauma)
  • Life investment products including whole of life, endowment and bonds
  • Securities (including listed securities and debt securities)
  • Exchange traded funds and Listed investment companies
  • Arranging for listed securities, shares and debentures to be bought and sold via a platform and broker.
  • Various structured products, instalment warrants over managed funds and protected equity loans
  • Investor directed portfolio services
  • Limited selection of investment guarantees
Charter maintains an approved products and services list, which includes products issued by AMP companies and a diversified selection of approved Australian and International fund managers. These have been researched by external research houses as well as our in-house research team.
 
Charter periodically reviews these products to ensure that they remain competitive with similar products that address similar client needs and objectives. Generally, we recommend products that are on the approved products and services list. However, if appropriate for your needs, we may, subject to Charter’s approval, recommend other products.
 
A copy of the approved products and services list can be supplied to you upon request.
 
If we recommend a new platform or portfolio administration service, we use those issued or promoted by the AMP Group or as otherwise approved by Charter and where appropriate to your circumstances.
 
As at September 2017, the lenders whose products are most commonly recommended by Accredited Mortgage Consultants authorised by Charter are:
  • AMP Bank
  • ANZ
  • NAB
  • Commonwealth Bank
  • AFG Home Loans
  • St George
  • Bankwest
  • Westpac
  • ING Direct
  • Macquarie Bank

Tax implications of our advice

 
Under the Tax Agent Services Act 2009, DRB Financial Planning Pty Limited trading as DRB Financial Advisers as Trustee of the DRB Financial Advisers Discretionary Trust is authorised by the Tax Practitioners Board to provide tax (financial) advice services on matters that are directly related to the nature of the financial planning advice provided to you. We will not consider any other tax matters in our advice to you. Where tax implications are discussed they are incidental to our recommendations and only included as an illustration to help you decide whether to implement our advice.
 

Transaction services

 
If you do not require advice, we can also arrange for you to apply for limited types of financial products where we can take your instructions and arrange for the transaction to be completed, without providing personal advice. If you wish to proceed without our advice, we will ask you to confirm your instructions, which we will document in writing. You can ask us for a copy of this documentation at any time.
 

Your relationship with us and using our services

 
You can contact us directly with any instructions relating to your financial products. This includes giving us instructions by telephone, mail or email. We can only accept your instructions via email once you have signed an authority form. 
 
We will work with you to agree what advice and services we will provide and when and how often we will provide them.
Where you agree to ongoing advice and services, the details will be documented and provided to you in a service agreement. This includes the frequency of contact between us, service standards that may apply, any ongoing fee arrangements and how the service can be terminated.
 
If at any time you wish to terminate your relationship with us, please contact us using the details shown in this guide.
 

Providing information to us

 
It is important that we understand your circumstances and goals, so that we can provide you with appropriate advice and services. You have the right not to provide us with any personal information. Should you choose to withhold information, or if information you provide is incomplete or inaccurate the advice or services we provide you may not be appropriate for you.
 
It is also important that you keep us up to date by informing us of any changes to your circumstances so we are able to determine if our advice continues to be appropriate.
 

Our fees

 
The fees charged for our advice and services may be based on a combination of:
  • A set dollar amount; or
  • A percentage based fee.
Our agreed advice and service fees may include charges for:
  • Initial advice; and
  • Ongoing advice.

Payment methods

   We offer you the following payment options for payment of our advice fees:                                                                               

  • BPAY, direct debit (savings), credit card or cheque; and
  • Deduction from your investment.
All fees and commissions will be paid directly to Charter as the licensee. They retain an amount (a licensee fee) to cover their licensee costs and the balance is passed on to us. The amount is determined annually, based on a number of factors, including our business revenue and the number of advisers in the practice. 
 
For details of our service fees, please refer to Schedule of fees on page 15.
 

Other costs

Where other costs are incurred in the process of providing our advice and services to you, you will be liable for these costs. However, we will agree all additional costs with you prior to incurring them.
 

Other benefits we may receive

 
The following is a list of benefits we may receive other than those explained above. These are not additional costs to you. These benefits may be monetary or things like training, events or incentives we are eligible for.
 
In addition to the payments we may receive for our advice and services, we may receive other support services from the licensee. We may also be eligible to receive financial and training assistance, prizes and awards or events in recognition of financial planning excellence and innovation, and business performance. These benefits are paid at the licensee’s discretion and the amounts are set by the licensee from time to time (usually on an annual basis).
 
We may also participate in business lunches or receive corporate promotional merchandise tickets to sporting or cultural events and other similar items.
 

Development, management and advice recognition

 
We may qualify to receive a DMA payment to recognise our growth and professionalism. The DMA is based on a rate, calculated once per year, and determined by our ranking relative to other Charter Financial Planning practices. Up to 50% of all Charter Financial Planning practices may qualify for DMA payments. The relevant rate may range from 0% to 3.25%, depending on our ranking and whether or not we qualify for the certified quality advice program (see the “certified quality advice program” section below). The rate is then applied to our practice revenue of the prior year and paid to us in two instalments a year.
 
For example, if our DMA is set at 1% and our revenue for the prior year was $200,000, we would receive a total of $2,000 for that year, paid over two instalments.
 

How our performance is ranked

 
Ranking of practices is determined yearly by a points system which is a broad measure of the growth and professionalism of our practice as compared to other practices in the Charter Financial Planning network. The points system is based on a combination of factors within a balanced scorecard such as the quality of our services, compliance, our business goals and our engagement with our clients through a measure called Advice Growth Index (AGI). AGI measures the value of our fee for service revenue and the change in our clients’ product holdings over the prior measurement period (usually a period of approximately 12 months).
 

Value participation scheme

 
AMP will provide us a payment based on the total in force annual premiums on some AMP insurance products and funds under management in some AMP wealth management products. The amount paid is based on the following:
 
  • A tiered rate of up to 3% is applied incrementally to total premiums on some AMP insurance products. For example, if a client takes out a qualifying AMP insurance policy with an annual premium of $3,000, we may receive an annual payment of up to $90 in respect of that policy, with the rate applied dependent on the total combined premiums from all qualifying AMP insurance products.
  • A tiered rate of up to 0.25% is applied incrementally to the total funds under management in qualifying AMP wealth management products. For example, if an existing client with a qualifying AMP wealth product invests a further $40,000 into that product, we may receive up to $100 in respect of that specific investment, with the rate applied dependent on the total qualifying funds under management.
From 1 July 2014, all investments in AMP wealth management products by new clients have been excluded from the scheme.
 
From 1 January 2018, all premium for new policies from the relevant AMP insurance products have been excluded from the scheme.
Buyout option
 
If we leave the financial services industry, we are eligible to sell the register rights of our client base to Charter Financial Planning Limited. The valuation of these rights is based on a multiple of the annual financial planning revenue generated by our practice.
 

Personal and professional development 

 

Charter provides personal and professional development opportunities in the form of a multi-tiered development program, offered annually to qualifying practices. 
 

Summit

The Summit is a national convention available to advisers from all Charter practices. Charter subsidises the expenses of those who attend the convention up to a maximum value of $1,200 per annum per practice.

 

Charter Leaders program

 
Each year, practices that meet particular criteria may be awarded entry into the Charter Leaders program. The criteria is based on a combination of factors including the quality of services, business goals and rankings against other practices in Charter. The Charter Leaders program provides access to personal and professional development courses organised by Charter. Charter may subsidise the cost of these courses up to amounts as determined by Charter from time to time.
 

Business support

We might receive financial assistance including subsidies or reimbursements for accounting, legal and bank fees; marketing or other once-off transitional support costs, to help us grow our business or implement appropriate succession planning options.  
 

Placement fees

From time to time Charter will receive fees from brokers or product issuers (including AMP group companies) for arranging client participation in Initial Public Offerings (IPOs) of financial products. The fee, which is generally a percentage of the fee paid to the broker, varies from offer to offer and by the level of participation by Charter. We may share in this fee based on the level of participation by our clients.
 

Relationships and associations

It is important that you are aware of the relationships that Charter has with providers of financial services and products as they could be seen to influence the advice you receive.
 

About our licensee

 
Charter Financial Planning Limited
ABN 35 002 976 294
Australian Financial Services Licensee and Australian Credit Licensee No: 234665
Charter is a member of the AMP Group and has:
  • Approved the distribution of this guide
  • Authorised us to provide advice and other services as described in this guide
  • Authorised us to provide credit assistance services to you
Charter’s registered office is located at 33 Alfred Street, Sydney, NSW 2000.
 

About the AMP Group

 
Charter is a member of the AMP group of companies. We can provide advice on products from a wide range of financial product providers, some of which are part of the AMP Group and as such Charter is affiliated with:
  • National Mutual Funds Management Limited
  • NMMT Limited
  • N.M. Superannuation Pty Limited
  • Multiport Pty Limited
  • ipac asset management limited
  • AMP Bank Limited
  • SMSF Administration Solutions Pty Ltd
  • AMP Capital Funds Management Limited
  • AMP Capital Investors Limited
  • AMP Superannuation Limited
  • AMP Life Limited
  • Cavendish Superannuation Pty Ltd
  • Australian Securities Administration Limited (ASAL)
  • Super IQ Pty Ltd
If we recommend a product issued by the AMP Group or a third party product issuer, they will benefit from our recommendation by receiving product, administration and investment fees, as well as fees paid by fund managers to distribute their product. These fees are all disclosed in the relevant PDS or IDPS guide.
 
Authorised representatives and/or staff employed in our business may hold shares in AMP Limited, whose share price may be favourably affected by the sale of products issued by AMP Group companies.
 

Our other business activities and relationships

In addition to providing the services listed in this guide, we have a relationship with DRB Group which provides Accounting and related services. Charter has no involvement in these activities and is not responsible for any services, advice or products provided by this business.

We control a percentage of the equity interests in the business providing the services listed above. As a result, we will benefit from fees, dividends or income received from the business’s profits that may result from any payments or other benefits received in respect of the services provided to you.

 

Confidence in the quality of our advice

 
If at any time you feel like you are not satisfied with our services, the following will help you understand your options and find a resolution.
  • Contact your adviser and tell them about your complaint.
  • If your complaint is not satisfactorily resolved within three days, please contact AMP Advice Complaints on This email address is being protected from spambots. You need JavaScript enabled to view it. , or put your complaint in writing and send it to:
Attention: National Manager, Advice Complaints
Level 16, 33 Alfred Street
Sydney NSW 2000
  • AMP Advice Complaints will try to resolve your complaint quickly and fairly.
  • If your complaint has not been resolved satisfactorily, you may escalate your complaint to one of the following External Dispute Resolution Schemes listed below.
 
Any issues relating to financial advice, investments, superannuation or insurance matters Financial Ombudsman Service (FOS)
GPO Box 3
Melbourne VIC 3001
 
1800 367 287
www.fos.org.au
This email address is being protected from spambots. You need JavaScript enabled to view it.
 
Issues relating to credit matters Credit and Investment Ombudsman (CIO)
Reply Paid 252
South Sydney NSW 1234
 
1800 138 422
www.cio.org.au
 
Any issue relating to your personal information The Privacy Commissioner
GPO Box 5218
Sydney NSW 2001
 
1300 363 992
This email address is being protected from spambots. You need JavaScript enabled to view it.
 
You may also contact the Australian Securities & Investments Commission (ASIC) on 1300 300 630 (free call info line) to make a complaint and obtain information about your rights. You can also contact the Financial Planning Association (FPA) at http://www.fpa.asn.au to make a complaint (please note that the FPA cannot award compensation).
 

Professional indemnity insurance

 
We maintain professional indemnity insurance to cover our advice and the recommendations provided by your adviser. Charter is also covered by professional indemnity insurance and this satisfies the requirements imposed by the Corporations Act 2001 and National Consumer Credit Protection Act. The insurance covers claims arising from the actions of former employees or representatives of Charter, even where subsequent to these actions they have ceased to be employed by or act for Charter.
 

Your privacy

We are committed to protecting your privacy. Below we outline how we maintain the privacy of the information we collect about you.
 

Privacy Collection Statement

As part of the financial planning process, we need to collect information about you. Where possible we will obtain that information directly from you, but if authorised by you we may also obtain it from other sources such as your employer or accountant. If that information is incomplete or inaccurate, this could affect our ability to fully or properly analyse your needs, objectives and financial situation, so our recommendations may not be completely appropriate or suitable for you.
 
We are also required under the Anti-Money-Laundering and Counter-Terrorism Financing Act (AML/CTF) 2006 to implement client identification processes. We will need you to present identification documents such as passports and driver’s licences in order to meet our obligations.
 
We keep your personal information confidential, and only use it in accordance with our Privacy Policy. Some of the ways we may use this information are set out below:
  • Your adviser and Charter may have access to this information when providing financial advice or services to you;
  • Your adviser may, in the future, disclose information to other financial advisers, brokers and those who are authorised by Charter to review customers' needs and circumstances from time to time, including other companies within the AMP group
  • Your information may be disclosed to external service suppliers both here and overseas who supply administrative, financial or other services to assist your adviser and the AMP group in providing financial advice and services to you.  A list of countries where these service providers are located can be found in the AMP Privacy Policy;
  • Your information may be used to provide ongoing information about opportunities that may be useful or relevant to your financial needs through direct marketing (subject to your ability to opt-out as set out in the AMP Privacy Policy); and
  • Your information may be disclosed as required or authorised by law and to anyone authorised by you.
Your adviser and Charter will continue to take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or improper disclosure. You can request access to the information your adviser or Charter holds about you at any time to correct or update it as set out in the AMP Privacy Policy. The AMP Privacy Policy also contains information about how to make a complaint about a breach of the Australian Privacy Principles.
 
For a copy of AMP's Privacy Policy visit http://www.amp.com.au/privacy or you can contact us.
 

Our Financial Advisers and Credit Advisers

About Michael Banks
 
Experience Michael Banks has worked in the Financial Services industry for over 15 years. He has been providing financial advice to clients since 2014.
Phone 02 4228-1888
Email This email address is being protected from spambots. You need JavaScript enabled to view it.
Authorised representative number 460645
Credit representative number 460707
 
Qualifications
Bachelor of Economics (Honours),
Master of Strategic Management,
Diploma of Financial Planning,
Advanced Diploma of Financial Planning
 

The advice and services I can provide

 
I am authorised to provide the services listed in the Our advice and services section of this guide, except for the following:
  • Employer super
Should you require advice and services that extend beyond my authority I can refer you to a suitably qualified adviser.
I am also a Credit Representative of Charter and am authorised to provide credit advice regarding how to structure debt, suitability of existing loan structures and repayment options. If you require advice involving mortgages or other lending products, I can refer you to an Accredited Mortgage Consultant.
 

How I am paid

I receive the following from our practice:

  • salary
  • bonus
  • equity in the practice

My other business activities and relationships

In addition to providing the services listed in this guide, I have a relationship with DRB Group. Charter has no involvement in these activities and is not responsible for any services, advice or products provided by this business.

 
I control a percentage of the equity interests in the business providing the services listed above. As a result, I will benefit from fees, dividends or income received from the business’s profits that may result from any payments or other benefits received in respect of the services provided to you. 
 
About Peter Blackett
 
Experience Peter Blackett has been providing financial advice to clients since 1998.
Phone (02) 4228-1888
Email This email address is being protected from spambots. You need JavaScript enabled to view it.
Authorised representative number 294176
Credit representative number 395352
 
Qualifications
Diploma of Financial Planning
Professional memberships
Financial Planning Association Member no. 026814
CERTIFIED FINANCIAL PLANNER® 
 
 

The advice and services I can provide

 
I am authorised to provide the services listed in the Our advice and services section of this guide, except for the following:
  • Employer super
Should you require advice and services that extend beyond my authority I can refer you to a suitably qualified adviser.
I am also a Credit Representative of Charter and am authorised to provide credit advice regarding how to structure debt, suitability of existing loan structures and repayment options. If you require advice involving mortgages or other lending products, I can refer you to an Accredited Mortgage Consultant.
 

How I am paid

 
I receive the following from our practice:
  • salary
  • bonus
  • equity in the practice

 My other business activities and relationships

In addition to providing the services listed in this guide, I have a relationship with DRB Group. Charter has no involvement in these activities and is not responsible for any services, advice or products provided by this business.
 
I control a percentage of the equity interests in the business providing the services listed above. As a result, I will benefit from fees, dividends or income received from the business’s profits that may result from any payments or other benefits received in respect of the services provided to you.
 
 About Celia Barila
 
Experience Celia Barila has worked in the Financial Services industry for over 16 years.
Phone 02 4228 1888
Email This email address is being protected from spambots. You need JavaScript enabled to view it.
Authorised representative number 1249166
Credit representative number 492828
 
Qualifications
Bachelor of Commerce
CPA Australia
Diploma of Financial Planning
Professional memberships
CPA Australia 
 

The advice and services I can provide

 
I am authorised to provide the services listed in the Our advice and services section of this guide, except for the following:
  • Aged care
  • Employer super
  • Estate planning
  • Gearing and margin lending
  • SMSF borrowing
Should you require advice and services that extend beyond my authority I can refer you to a suitably qualified adviser.
I am also a Credit Representative of Charter and am authorised to provide credit advice regarding how to structure debt, suitability of existing loan structures and repayment options. If you require advice involving mortgages or other lending products, I can refer you to an Accredited Mortgage Consultant.
 

How I am paid

 
I receive the following from our practice:
  • salary
  • bonus
 
 

The difference

We measure our success by yours and we have the expertise to turn your goals into reality.
We offer comprehensive business and financial solutions under the one roof: that's our difference.