Privacy Policy

DRB Group (“DRB”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information we collect and hold.

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This Privacy Policy explains how we collect, use, disclose and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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DRB Group provides accounting, financial advisory, taxation and related professional services. As part of these services, we may collect personal information from clients, prospective clients, employees, contractors, suppliers and visitors to our website.

The types of personal information we may collect include:

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• Name, address and contact details

• Email address and phone number

• Date of birth

• Tax file number or tax-related information (where required for services)

• Financial information and transaction details

• Business and employment information

• Identity verification documents

• Website usage data (such as IP address and browser information)

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Where reasonably necessary for providing financial or taxation services, we may also collect sensitive information, including information required for identity verification or compliance with legal obligations.

We collect personal information in a number of ways, including:

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• Directly from you when you engage our services

• Through forms, emails, phone calls or meetings

• Through our website (including contact forms or subscription forms)

• From third parties who are authorised (for example, accountants, financial institutions, government agencies, or professional advisers)

• Through publicly available sources, where relevant to providing services

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Where possible, we collect personal information directly from the individual concerned.

We collect personal information in a number of ways, including:

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• Directly from you when you engage our services

• Through forms, emails, phone calls or meetings

• Through our website (including contact forms or subscription forms)

• From third parties who are authorised (for example, accountants, financial institutions, government agencies, or professional advisers)

• Through publicly available sources, where relevant to providing services

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Where possible, we collect personal information directly from the individual concerned.

We collect personal information in a number of ways, including:

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• Directly from you when you engage our services

• Through forms, emails, phone calls or meetings

• Through our website (including contact forms or subscription forms)

• From third parties who are authorised (for example, accountants, financial institutions, government agencies, or professional advisers)

• Through publicly available sources, where relevant to providing services

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Where possible, we collect personal information directly from the individual concerned.

We collect and use personal information for purposes including:

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• Providing accounting, taxation and financial advisory services

• Verifying identity and complying with legal obligations

• Managing our client relationships

• Communicating with clients and responding to enquiries

• Managing our business operations and internal administration

• Marketing our services where permitted by law

• Improving our website, services and client experience

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We only collect personal information that is reasonably necessary for our functions or activities.

We may disclose personal information where necessary for providing services or where required by law.

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This may include disclosure to:

• Government authorities (including the Australian Taxation Office)

• Financial institutions or professional advisers

• Technology service providers or cloud storage providers

• Legal, compliance or regulatory authorities

• Other third parties where you have authorised us to do so

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We take reasonable steps to ensure that any third parties handling personal information on our behalf comply with appropriate privacy and security standards.

Some of the service providers we use (such as cloud-based software providers) may store or process data outside Australia.

Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those providers maintain appropriate privacy protections.

When you visit our website, we may collect information such as:

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• IP address

• Browser type and device information

• Pages visited and time spent on the website

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This information is generally collected using cookies and analytics tools and is used to improve website performance and user experience.

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You can adjust your browser settings to refuse cookies if you prefer.

DRB Group takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

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These measures include:

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• Secure IT systems and networks

• Access controls for staff

• Confidentiality obligations for employees and contractors

• Secure document management processes

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Despite these measures, no method of transmission over the internet or electronic storage is completely secure.

You may request access to the personal information we hold about you.

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If the information we hold is inaccurate, incomplete, or out of date, you may request that it be corrected.

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Requests can be made by contacting us using the details below.

If you believe your personal information has been mishandled, you may lodge a complaint with us.

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We will investigate complaints and respond within a reasonable timeframe.

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If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.

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The latest version will always be available on our website.

If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact us:

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DRB Group
Suite 2, Level 1

336 Kiera St,
Wollongong NSW

Phone: (02) 4228 1888
Email: enquires@drbgroup.com.au
Website: www.drbgroup.com.au